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Pricing information:
All prices include VAT at 20%.
Delivery charges will be applied where required and are clearly shown.
Order confirmation and order validation:
We will confirm your order by e-mail. Order confirmation is normally sent after we have received authorisation from Paypal.
Payment:
We ONLY accept Paypal payments!
Delivery of goods:
We will endeavour to deliver your goods to you within 3-5 working days, providing the goods are in stock (Unless a longer delivery period is required, this will be clearly stated on the specific product page).If we are not able to meet this deadline, we will contact you within 2 days of receipt of your order to arrange an alternative delivery date. However, if this is not acceptable to you, we will offer you the choice of cancellation and full refund..
Please note that deliveries to N.Ireland, can take longer than 3-5 days. Most orders are sent by Royal Mail Second Class Recorded Delivery. Occasionally orders are delivered by courier eg. when the item is too heavy to be sent by Roayl Mail. All orders have to be signed for by the customer or representative. If no one is available to sign when the order arrives then the postman will post a card through the letter box. This card will give instructions on how you can arrange another delivery time or collect the item from your local delivery office. Please remember the post office will only hold your item for 7 days after which it will be returned to us. WE WILL CHARGE YOU POSTAGE ON ANY RESENT ITEMS.
Complaints and Queries:
We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know. You can contact us by e-mailing sales@demonkar.com, telephone on 0161 7648060.
Returns/Refund policy:
Please note that you do have the right to return a product or to cancel an order within the first 7 days following delivery - we do however reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering . With wheels, front/rear lights and indicators we can only accept returns if a problem is reported within 48hours of delivery. All items will have to be returned at your cost before any refund is made.
Incorrect parts supplied: If we have wrongly supplied parts we will send the correct item or reimburse the full purchase price once the item is returned plus any delivery costs incurred in returning the item to us. (Valid receipt must be sent showing the delivery cost for a claim).
Correct parts supplied: If we have correctly supplied the product as ordered then we will reimburse the product costs minus a handling charge of up to 15% of the order value. Please note that you will also be responsible for the return carriage charges. Refund will only be made once we have received the item.
Incomplete order: If the goods are delivered incomplete, have been damaged in transit or are faulty then we reserve the right to replace the product. If you require a refund in this case then we will reimburse the product costs minus a handling charge of up to 15% of the order value. Please note that you will also be responsible for the return carriage charges. We will only make a refund or send a replacement once the item has been received by us. We will reimburse you for any carriage charges if on inspection the item is found to be faulty. .
Product exchanges: If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you.).You will be responsible for the carriage charge incurred in returning the item to us. Exchange item will only be sent out once we have received the original item.
If you wish to return any item then please follow these basic steps:
(a) Contact us to request a *Returns Number.
(b) Send the goods to the following address: Returns Dept, Demonkar.com 64 Walmersley Rd Bury GREATER MANCHESTER BL96DP.. Please note that we can only refund if goods are returned in the original packaging in "as new" condition.
(c) Attach a copy of the delivery note or invoice as proof of purchase and mark the package clearly with the *Returns Number.
(*) Returns Number - This number helps us to deal quickly and efficiently with your refund. Please note that if this number is not clearly marked on the returned item then this may cause delays.
7. Product information and product images:
Although we endeavour to provide you with the latest product information and to ensure that product images are identical to the items supplied, we cannot always guarantee that this will be the case. Product colours and styles can differ slightly from the published images.
Confidentiality of personal details:
Personal details are held confidentially. Please note that we never divulge personal details to any third party and any information supplied is used solely for the purpose originally intended. If you decide that you would like to leave our mailing list, please ask and we will remove all of your details.
Suitability of products:
Please note: It is your responsibility to ensure that the item that you have ordered is suitable for your car based on the information that we have published on our website. If you are in any doubt as to the suitability of any product for your vehicle then please contact us for further advice before ordering.
GUARANTEE.
All our goods carry a 12 month manufacturers warranty goods are sold under the terms and conditions of the manufacturer. We accept no liability for any other costs what so ever that may arise as a result of purchasing, using or fitting any products that we have supplied. Products must be fitted according to the manufacturer’s instructions (if supplied).
ROAD LEGALITY.
Please check with the relevant authority before purchasing any item whether it is road legal or not. We accept no liability what so ever for any legal action taken against you because you have fitted our product to your car. As a guide only some of our products are marked NOT ROAD LEGAL.
THANK YOU: WE HOPE YOU ENJOY SHOPPING WITH US.